Shipping policy
Last updated: 14 September 2026
Quilovat ships to customers right across Canada, with tracking on every parcel. Below is everything you need to know about how your order reaches you.
1. General shipping information
We currently ship within Canada only. We do not ship to any other country at this time.
Delivery is tracked on every order. Delivery times may vary depending on your province or territory, and deliveries to remote and northern communities can take longer than the times below.
2. Processing time
We have an order packed and handed to the carrier within 2 to 3 business days (Monday to Friday), weekends and public holidays excluded. In busy periods this can run slightly longer, and we will tell you if it does.
3. Cost, currency and tax
Delivery is free on every order. There is no minimum spend, no handling fee and no charge added later.
Prices on this website and at checkout are shown and charged in Canadian dollars (CAD) and already include GST, HST, PST or QST where it applies in your province. The figure you see at checkout is the whole amount you pay: nothing further is due on delivery, and there are no customs, import or brokerage charges for you. Which payment methods we accept and when we take payment is set out in our Payment Policy.
4. Estimated delivery times
Processing time: 2 to 3 business days (Monday to Friday)
Transit time: 4 to 9 business days (Monday to Friday)
Total delivery time: 6 to 12 business days
Order cut off time: 6:00 PM (18:00)
Time zone: Eastern Time (ET)
An order placed before 6:00 PM (ET) on a business day starts processing the same day. Orders placed after the cut off time, at a weekend or on a public holiday are processed from the next business day.
When your parcel leaves us you receive a dispatch email with a tracking number and a link. Tracking can take up to 24 hours to become active. You can follow your parcel at any time on our Track your order page.
Please treat these times as estimates. Carrier delays and severe weather can affect them.
5. Shipping restrictions
We cannot deliver to PO Box addresses or to restricted areas. Individual items may also be subject to Canadian regulations or to restrictions set by the carrier.
6. Failed deliveries and returned parcels
If the carrier cannot hand your parcel over, it will usually leave a card and either try again or hold the parcel for collection. Please follow the instructions the carrier gives you.
Repeated failed attempts, an incorrect address or an undelivered parcel can send an order back to us. We will get in touch to arrange a new shipment, which may carry an additional shipping cost. We always confirm any such cost with you before anything is sent out again, so please check your delivery address carefully before you place your order.
7. Lost or damaged parcels
Your order stays at our risk until it is delivered to you. If a parcel goes missing or arrives damaged, email info@quilovat.com straight away with your order number and, where the parcel is damaged, a photograph. We take it up with the carrier and sort it out as quickly as we can. What you are entitled to when an item arrives damaged is set out in our Return and Refund Policy.
8. Changes to this shipping policy
We may revise this shipping policy from time to time, to improve the service or to meet the requirements of the platforms we advertise on. The current version is always the one on this page. (Last updated: 14 September 2026)
Our other policies
You can also read our Return and Refund Policy, our Payment Policy, our Privacy Policy and our Terms of Service. To follow a parcel that is already on its way, use our Track your order page. Everyday questions about delivery, returns and payment are answered on our FAQ page, and our contact page tells you how to reach us.
Contact information
Store name: Quilovat
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: 3171 No 6 Rd #130, Richmond, British Columbia V6V 0C2, Canada
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +1 (647) 366-3193
Email: info@quilovat.com
Support hours: Monday to Friday, 09:00 to 17:00 (ET). Closed at weekends and on public holidays.
We aim to respond to your enquiries within 24 hours on business days.